Lipault offers a 3 YEAR GUARANTEE against possible defects in material and workmanship on its products from the date of its original purchase.
Consequently, if a problem occurs with your Lipault product and the problem is caused by manufacturing defects in material and workmanship, Lipault will, in its discretion, either repair or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Lipault requires that you use only an approved Lipault service centre (“Service Centre”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty. To locate a Service Centre anywhere in Malaysia, click here. Please do not send your Product directly to Lipault, as this will only delay the repair. This warranty is global and you may have your Product repaired at any Service Centre in the world. You are, however, responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes
For warranty service at a Service Centre, you will need the duly completed warranty certificate with original receipt of purchase. The Service Centre will determine whether or not the problem is covered by Lipault’s warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any such repair or replacement will be at Lipault’s expense, including any costs required to return the repaired or replacement product to you. If the Product is to be replaced and the Product is no longer available, we will substitute a comparable product.
Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than a Service Centre are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the Product. Manufacturing specifications are subject to change without notice. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Inspect your Product immediately after handling by anyone other than you. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs.
This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.